Frequently Asked Questions

General FAQs


What is your Money Back Guarantee?
We guarantee that the Hard Water Stain Remover will remove hard water stains on your glass or we will refund the product price. 

What is your 10 Year Guarantee?
We provide a 10 year written guarantee when Enduroshield Glass is applied by one of our professional applicators to brand new glass.

What is your 3 Year Guarantee?
Our Enduroshield Glass comes with a 3 Year Guarantee when you apply it to glass yourself. Our Enduroshield Tiles and Grout comes with a 3 Year Guarantee when applied to Tiles and Grout.

Will I be Regular Postage and Handling or Rural Postage and Handling?
You are Rural Postage and Handling if your postal address is Rural Delivery (RD).  If you are rural delivery you will need to select  the rural delivery option when entering in your details.


Enduroshield Glass FAQs

What is the best way to clean my shower screen once it has been treated?
A mild detergent with a sponge works well. A micro fibre mitt/cloth with water works just as well and saves you money on cleaners. Purchase one of our Microfibre cloths on our website.

How often should I clean the shower screen? 
A quick clean is recommended once a week to keep the surface clean.

Will the coating crack, peel or discolour over time? 
No the coating is only 2 molecules thick and is invisible. There is nothing that will crack or discolour over time. It is unlike a lacquer or varnish.

Will coating gradually wash off with each use? 
No the product is permanent. It is unlike some products that are silicone based and wear off over a period of time.

How much area will each kit cover? 
EnduroShield™ for glass will cover approximately 8 square meters which is equivalent to the inside of 2 average showers. The Tiles & Grout Kit will cover approximately 6 square meters.

Does the coating get attacked by chemicals? 
No. The only way to remove the coating is by removing molecules of glass, such as scratching the glass or using a rough, gritty or abrasive cleaner.

Will the surface become patchy if the coating is worn off in any way? 
No. The coating is only two molecules thick and transparent, thus it does not change the appearance of the surface. If an abrasive was to be used, it would not be visible that where it was worn away. That area would, however, be harder to clean. The unprotected surface can be easily repaired by cleaning the area and re-spraying with EnduroShield™. The molecules will bond directly to the untreated surface.

 How long will the coating last? 
Accelerated testing carried out simulated cleaning a shower screen and tiles & grout over a 10 year period. The results revealed that after this time there were minimal or no change to the molecules structure.

Do I need to mask fixtures and fittings when I coat the area? 
No, the product is not corrosive and will not harm fixtures and fittings. If the product does come in contact, the fixtures or fitting will become water repellent for a short period of time until the product wears off.

Can the coating be used on exterior glass? 
Yes, the coating is UV stable and will not breakdown.

 

Enduroshield tile and grout FAQs

Does the coating get attacked by chemicals? 
No. The only way to remove the coating is by using a rough, gritty or abrasive cleaner.

Will the surface become patchy if the coating is worn off in any way? 
No. The coating is only two molecules thick and transparent, thus it does not change the appearance of the surface. If an abrasive was to be used, it would not be visible that where it was worn away. That area would, however, be harder to clean. The unprotected surface can be easily repaired by cleaning the area and re-spraying with EnduroShield. The molecules will bond directly to the untreated surface.

Do I need to mask the area when I coat the area? 
No, the product is not corrosive and will not harm fixtures and fittings. If the product does come in contact, the fixtures or fitting will become water repellent for a short period of time until it wears off.

Do I still need to seal the tiles after I apply this product? 
No, the coating not only creates an easy to clean surface, but a permanent protective barrier to resist staining.

Can I apply the product over tiles that have already been sealed with a product? 
No, the product needs to be applied untreated tiles and grout to bond with the surface.

If I apply to my toilet, can the coating remain underwater? 
Yes, it can. The molecules are permanently bonded, and are impervious to water.

Will a toilet brush remove the coating if applied to a toilet? 
No. The bristles on a toilet brush are not strong enough to scratch the surface.

 

Tubby DIY Bath Resurfacing and Repair FAQs

Why resurface and not replace?
Save Money – The main benefit is cost. Resurfacing can save you up to 70% of the cost of replacement.  With resurfacing you don’t have plumbing, retiling, reflooring or building costs.

Unlock Hidden Value –  Resurfacing will restore your bathware to its original glory and leave a brilliant, smooth and inviting finish to make the bath the centre of attention in any bathroom. 

No Hassle – With Tubby, resurfacing your bath only takes about 3 hours and you can use your new bath 48 hours later. No special skills are required.  You don’t need to worry about re-plumbing, re-flooring, re-tiling or building to worry about.  A much more appealing option than having to co-ordinate workmen working in your bathroom for a week or two.

Can I resurface the rest of the bathroom as well?
Yes transform your whole bathroom. You can resurface your whole bathroom in the colour of your choice. The Tubby material is designed to be applied to baths, basins, tiles and toilet pedestals.  

Can I change the colour of my bathroom?
You can resurface dated coloured bathrooms in a brilliant, clean and modern white finish.

How long will the newly resurfaced bath last?
Every bath is subjected to different conditions so there is no definite answer, however, we have been in business for 27 years and our experience has shown that a well looked after bath can last for many years.

When do I need to resurface my bath?
Your bath needs to be resurfaced when the enamel coat has worn thin and you can feel pitting (series of very small holes) or roughness. 

Can I just repair a chip or scratch without doing a full resurface of my bath?
Yes you can.  We get many calls from people who have dropped tiles, metal plugs or loose objects into the bath and chipped the surface.  If this is the case, then don’t worry, it is easily repaired!  We can provide you with a DIY chip repair kit.  The chip repair kit is actually a small amount of our Tubby bath enamel resurfacing material which is applied directly to the damaged area.